![]() If you live in HOA community: Call them first for leaks, pest control, water issues, exterior.Water pressure: Remove the aerator from faucet soak in vinegar for 3 hours then put back in.Garage door: Check the breakers, replace the batteries in remote before submitting a maintenance request.Ice maker, did you replace the filter? We do not fix appliances you own. Sure nothing is stuck and reset the garbage disposal. Appliance Issues: Call us after you have checked the breakers and outlets.Plugged-in appliances and turn off switch if necessary. If a wall switch or outlet begins to smoke or smell remove all 3) Call electricĬompany to assure there are no outages. To OFF position and then back to ON position. 1) Check breakers by flipping all of them No Electricity: Call us after the following has been checked.No Water: Check valves, call water company or if in an HOA call HOA.No Hot Water: Call us after you have checked the breakers and have tried multiple faucets.Lock: Use WD 40 on lock before contacting us. Residents should wait to contact office until regular business hours if temporary measures can be taken. Broken Doorknob, Lock or Window: Call only if it prevents resident from properly securing unit.We are not responsible for any portion of your water bill. ![]() Pipe Broken/leak/toilet running: Turn off water valve to pipe or exterior water main until contractorĪrrives.Please do not flush anything down toilet. Please only flush toilet paperĭown the toilet. Line or something is physically wrong with the plumbing, then contact us. Clogged Toilet or Drains: Use a drain cleaner and/or plunger before calling us.Tenants will be contacted for arrangements for someone to be home. AC Tune Up: Performed every 6 months and is mandatory.Check the breakers and replace the thermostat batteries before asking for For optimal performance set temperature toħ7-79 and keep fan on auto. You will need to change your filters every month. A/C system is designed to accommodate up to 20ĭegrees difference between outside temperature and inside temperature for your unit to work at optimal A/C Repair: A/C is NOT considered an emergency.Break in on property: Call 911(Police) immediately.Fire: Call the Fire Department immediately.System and follow the maintenance emergency prompts.įollow the guideline to avoid a maintenance charge.Įmergency Calls are defined as anything relating to the property under the lease that is threatening to life, Only maintenance emergencies will be taken over the phone. Garbage disposal Troubleshooting Flow ChartĬeiling Water Leaks Troubleshooting Flow ChartĪll maintenance requests need to be submitted through the tenant login portal, please advise us about your Our residents’ comfort and experience in their homes matter greatly to us.Click on the below flow chart to follow a step by step instructions on troubleshooting your problem before putting in a task request: In addition, we provide numerous resources to assist you in the care and maintenance of your rental. At Evergreen, our staff works to make sure you know everything you need to know about your new rental contract and home – no surprises! Not only will you have peace of mind knowing that any concerns you have will be quickly addressed by our friendly and professional staff, but also that you have access to the best vendors in the industry. Tenants have both rights and responsibilities. Our staff focuses on making your life as our future tenant enjoyable and easy! We’re a tech-friendly company that believes in providing you access to service any time you need it that includes online rent payment, maintenance requests, property information, and access to a 24/7 emergency maintenance service number. Welcome to Evergreen Property Management, where we take care of our tenants. You’ll Love Living in an Evergreen Home Residents
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